TERMS AND CONDITIONS Tenuta La Meridiana
Dear Visitor, we invite you to read this document carefully before proceeding with the purchase, and then express your consent in the appropriate box, thus communicating to us the acceptance of our sales terms and conditions. We remind you that the sale of alcoholic beverages is prohibited to minors under the age of 18.
SELLER’S INFORMATION.
The services subject to these general conditions are sold by Tenuta La Meridiana, with headquarters in Via Tana Bassa, 5 – 14048 – Montegrosso d’Asti (AT); email address: (info@tenutalameridiana.com), PEC: info@pec.tenutalameridiana.com; VAT ID IT01048220055 – CIR:005076-AGR-00005 also referred to as the “Seller”.
The company Tenuta La Meridiana can be contacted free of charge for any complaint, clarification or management of issues related to orders at the physical and electronic contacts mentioned above.
TYPE OF CUSTOMERS
The Tenuta La Meridiana e-shop is exclusively aimed at Customers who are “consumers” and who have already reached the age of eighteen and operates in compliance with the current law and regulations on e-commerce. Therefore, in compliance with the laws in force regarding the sale of alcoholic beverages, the Seller reserves the right not to follow up on orders from subjects other than the “consumer” and within the age limits set by law for both the purchase and delivery of wine and alcoholic beverages.
If access by a minor were to occur by providing false information about age, or false indications to complete the purchase procedure, the person exercising parental responsibility over the same will be directly responsible for what was purchased, without prejudice to the right of withdrawal referred to in art. 10 of these sales conditions.
DEFINITIONS
The expression “online sales contract” means the contract of sale relating to the Seller’s services, entered into between the latter and the Customer understood as a consumer by means of distance selling through telematic tools, organized by Tenuta La Meridiana.
The term “Customer” means the natural person who makes the purchase referred to in this contract, for purposes unrelated to any commercial or professional activity they may carry out.
The term “Seller” means the subject indicated in the heading or the subject who carries out the online sale in the manner referred to in this contract.
CONTRACTUAL OBJECT
The contract that is concluded telematically has as its object the sale of food and wine experiences present on the site, in the quantity and quality chosen by the Customer by means of telematic selection on the website www.tenutalameridiana.net, in the methods and varieties offered by Tenuta La Meridiana.
The Seller guarantees that the services present and described on the site will be provided. The images on the site are real, represent the Seller’s services at the time of publication and are inserted to facilitate the recognition of the services; however, due to possible variations by the manufacturer, the photos may not exactly reflect the appearance of the delivered service.
LEGISLATIVE DISCIPLINE
The offer and sale on the Site of the Services constitute a distance contract governed by Legislative Decree 21/2014 (“Consumer Code”) and Legislative Decree 9 April 2003, n. 70, containing the discipline of electronic commerce.
CONCLUSION OF THE CONTRACT.
The contract between the Seller Supplier and the Customer is concluded exclusively through the internet network by the Customer’s access to the address (www.tenutalameridiana.net), where, following the indicated procedures, the Buyer will formalize the proposal for the purchase of services, after having accepted the terms and conditions of the contract.
The receipt of the order is confirmed by the Seller to the Customer by means of an order confirmation email, sent to the email address communicated by the Buyer.
All the services offered for sale on the Tenuta La Meridiana website are available to the Seller, however the possibility of purchasing certain services may not be guaranteed in case of exhaustion of the same.
In the event of impossibility to process the order, the Seller will promptly notify the Buyer, who may request the modification of the order, or renounce the purchase, with the consequent refund of the amount already paid.
PRICES
The prices of the services are indicated on the website and are inclusive of VAT.
The product price must be added to the shipping costs, the amount of which may vary depending on the requested delivery method.
Tenuta La Meridiana reserves the right to change the prices of its services without notice; however, in the case of an order already completed by the Customer, the price present on the site at the time of the conclusion of the purchase operation will be maintained.
ORDER PROCEDURE
The order procedure contains a summary of the main commercial conditions and in particular the following information is clearly indicated:
– main characteristics of the ordered product
– price of the services
– payment methods
– shipping tracking and delivery methods
– shipping cost
– total order cost summary of all items
The conclusion of the contract is subject to the Customer making the full payment of the amount by one of the permitted payment methods.
At the conclusion of the contract, the buyer will receive the electronic receipt or invoice proving the payment made by email, with all the data relating to the order and, where possible, the expected delivery times of the purchased item.
ELECTRONIC TRANSACTIONS
Tenuta La Meridiana does not process and does not store the payment card data, which are processed by the respective payment service providers. The actual payment is made through payment data entry fields that are protected and encrypted, directly served by PayPal, Stripe or Banking Circuits. Only after the transaction has been completed, the banking service provider informs Tenuta La Meridiana of the outcome of the payment, without providing any personal or sensitive information of the Customer. The Seller has no power over any refusal of the credit card used for payment and therefore cannot be held responsible in any way for direct or indirect consequences arising from the use of the credit card by the user to make the payment of the services and/or services purchased.
DELIVERY OF THE GOODS.
The delivery of the goods takes place within the terms indicated in the proposal, to the address indicated by the Customer and through the Courier appointed by the Seller Supplier. The normal delivery time will be indicated in the order form and will depend on the conditions offered by the chosen Delivery Carrier; in any case, deliveries will be guaranteed within the legal term of 30 days.
The identification of the goods and the relative transfer of ownership take place at the time of delivery of the goods to the Courier itself. With this act, the Seller’s delivery obligation will also be considered fulfilled. The Customer, upon collection, is required to check the integrity and quantity of the goods in the presence of the person in charge of delivery and if the customer has doubts about the integrity of the same, he must indicate it on the delivery receipt.
RIGHT OF WITHDRAWAL PURSUANT TO ART. 49, PARAGRAPH 4, D. LGS 21/2014 –
Purchases on the site are subject to the regulations dictated in the matter of distance contracts, as these purchases are perfected outside commercial premises. The legislation provides that the right of withdrawal can only be exercised by “Consumers”, understood as natural persons acting for purposes unrelated to their commercial activity.
The Customer has the right to withdraw from the contract, without needing to specify the reason, within 7 working days from the use of the service.
To exercise this right, it is necessary to have, in addition to the purchase document, the article code/s of the services and the bank details to be used for the refund.
In any case, pursuant to art. 59 of the Consumer Code, services customized or personalized are excluded from the possibility of withdrawal.
PROCEDURE FOR WITHDRAWAL
The procedure that the Customer must follow for withdrawal is as follows:
– Send an email within 7 days from the date of receipt of the goods, indicating:
-details of the purchase document
-details of the order
-the services for which you intend to exercise the right of withdrawal, indicating the article code
-your bank details (IBAN code), which will be used for the refund
– Wait for a confirmation email for the return
– The Supplier will then proceed to refund the services subject to the right of withdrawal within 14 working days.
SELLER’S LIABILITY
Tenuta La Meridiana does not assume any responsibility for service disruptions in the provision of services attributable to force majeure and other unforeseeable events that prevent, in whole or in part, the timely execution of the contract.
The Seller will not be liable for any damages, losses and costs suffered due to the non-performance of the contract for the above reasons, and the Customer will only be entitled to the refund of the payment already made.
CUSTOMER’S LIABILITY
The Customer must check the truthfulness and completeness of the data entered, taking full responsibility for it, and promptly notify any changes to the Seller at the email address: info@tenutalameridiana.com.
The Customer, for their own protection and guarantee, undertakes, once the online purchase procedure has been completed, to keep these contractual conditions.
EUROPEAN PLATFORM FOR ONLINE DISPUTE RESOLUTION
Tenuta La Meridiana informs the Customer that the latter holds the status of consumer as per art. 3, paragraph 1, lett. a) of the Consumer Code and that a European platform for the online resolution of consumer disputes (the so-called ODR platform) has been established.
The ODR platform can be consulted at the following address:
https://ec.europa.eu/consumers/odr/main/?event=main.home.show.
Through the ODR platform, the consumer Customer can consult the list of ODR bodies, find the link to the website of each of them and initiate an online dispute resolution procedure in which he/she is involved.
COMPETENT COURT
This contract is considered concluded in Italy and governed by Italian Law, and in particular for what is not expressly provided for in this contract, the provisions of law on distance contracts in force at the time of the conclusion of the contract shall apply.
For any dispute concerning this contract, if the Customer is a Consumer, the territorial jurisdiction is that of the competent court of the municipality of his/her residence.